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More on Demon and the Wayback Machine

Hah! It wasn't just me having trouble with the Wayback Machine, as this article on El Reg demonstrates

Oddly, the filter isn't even hard to beat. See, Demon's invisible proxies are just rewriting the domain in all <a href=""> tags on pages under http://web.archive.org to instead point to http://iwfwebfilter.thus.net, thus breaking the Internet Archive. Follow a direct link to a page on the Internet Archive and everything's fine. Likewise, replace "iwfwebfilter.thus.net" with "web.archive.org" in your web browser, and things work—at least, they work for me. But try clicking on any of the links, and you get bounced to the bloody web filter.

Demon's tech support have made me long for the days when they had people of Clue manning their phones.
  • I phoned up to complain. Got someone on the other end who didn't understand the problem until I'd explained it ten times, then claimed it was a problem with my computer and that I should "patch my windows". When I pointed out that it wasn't, and that I had a vague inkling of what I was doing, he put me on hold for fifteen minutes and then disconnected on me.
  • I tried their "LiveText" chat thing, which is supposed to give realtime chat with one of their techies. No dice. Despite typing repeated messages out, the lazy fucker didn't type a single message in reply in over an hour.
  • I emailed a full description of the problem on Friday morning, and got a reply yesterday (Tuesday) afternoon.
Their reply started with the words
"Further to your email, as told to you earlier that it appears that these archive sites could have been blocked in error.
As told to me earlier? Bollocks it was. The email goes on to state—in incredibly broken English—that Customer Relations needs to call me, asking for a time and a telephone number. I suggested any time before 12 this morning. No call. I might get something tomorrow. Or next week, given how long these imbeciles take to read their fucking email.

I'm seriously considering telling Demon where they can shove it, assuming I can actually talk to someone for long enough to register my hatred, and assuming I can find a better solution.


( 8 informants — We want information! )
Jan. 14th, 2009 12:51 pm (UTC)
I'm with demon and I've just checked that this is blocked for me. Does anyone know what the position with other ISPs is?
Jan. 14th, 2009 02:05 pm (UTC)
Other ISPs don't seem to have the problem, only Demon.
Jan. 14th, 2009 01:00 pm (UTC)
It's hit The Register.

Expect a major egg-on-face damage limitation spin op to go into effect later today when they realize they've trodden on their dick in public and everyone's pointing at them ...
Jan. 14th, 2009 02:04 pm (UTC)
That's the Reg article linked on the first line. :)
Jan. 14th, 2009 02:05 pm (UTC)
To be honest, I've been expecting this kind of fuckwittery since the Thus takeover...
Jan. 14th, 2009 01:15 pm (UTC)
I got sick of Demon's non-english tech support and general fuckwittery, so I changed to Be Internet (www.bethere.co.uk). Pretty pleased with them, overall. Cheaper, faster, english speaking customer service, lack of idiocy, generally straightforward. They also have a nice gimick which lets you "optimize" your connection depending on whether you want to play games/have excellent secure uptime/watch streaming stuff. You can change it to watch stuff on iplayer then change it back. Vaguely nifty.
Also, I've had no corporate bollocks from them, which is pretty good considering how big a company they are.

(They don't appear to be blocking the archive at the moment...)
Jan. 14th, 2009 02:05 pm (UTC)
How easy was the switch, how long did it take, and how long were you without connection (or stuck on dial-up)? Because Be look like the last sane ISP in the area.
Jan. 14th, 2009 03:06 pm (UTC)
Very easy, the only fiddly bit was getting my MAC ID off Demon. Be send you out a router, it's not fiddly to connect to them (their instructions were a bit silly-but then I'm not that experienced - and tech support had no wait and were very helpful). I was without connection for a couple of hours, if that.
( 8 informants — We want information! )



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